Warranted workmanship
If a fault traces back to our installation, we come back and correct it at no charge.
Service
From a single wall split to a full VRF or chilled-water installation. Most air conditioner complaints are installation faults, not unit faults — our teams do the pipework, vacuum and commissioning properly, and we warrant the workmanship.
A split air conditioner is only sealed and charged once it is on your wall. Everything that determines whether it reaches its rated capacity happens during installation: whether the lines were evacuated to a proper vacuum, whether the flares were cut and torqued correctly, whether the pipe run is within the length the compressor was designed for, and whether the outdoor unit can actually reject heat where it has been mounted.
Get those wrong and the symptoms appear months later — weak cooling, ice on the pipework, a compressor that short-cycles, or a slow refrigerant leak that empties the system over a season. The unit gets blamed. The installation was the cause.
Pressure testing and evacuating the lines is invisible, takes time, and no customer ever sees it happen. It is also the step that decides whether your unit reaches its rated capacity or quietly underperforms for the next ten years.
It is the first thing skipped when an installer is paid by the job and running late. We do not skip it, and we warrant the workmanship.
We confirm the unit suits the room before anything is drilled, and agree the indoor and outdoor positions with you.
Outdoor unit mounted level, on brackets rated for the weight, with the clearance it needs to reject heat and without transmitting vibration into the wall.
Insulated copper lines, a condensate drain with continuous fall so it cannot back up, and correctly rated interconnecting cable.
The system is pressure tested for leaks, then evacuated to remove air and moisture. Skipping this is the single most common shortcut, and the most damaging.
Gas charge verified, running pressures and temperatures checked, controls demonstrated to you, and warranty paperwork completed before we leave.
If a fault traces back to our installation, we come back and correct it at no charge.
Splits, multi-splits, cassettes, ducted, floor-standing, packaged, central and VRF — including units you bought elsewhere.
A fixed time window and a named technician, so you are not waiting an entire day.
Our installers are trained by the people who build the units.
Every system type, in homes, offices, shops, clinics and industrial buildings.
The standard room unit, including our own AC14K and AC20K.
One outdoor unit driving several indoor units across different rooms.
Recessed four-way units in offices, clinics and retail ceilings.
Hidden units feeding several rooms through ductwork and grilles.
High-capacity cabinet units for halls, showrooms and mosques.
Self-contained rooftop and through-wall systems.
Chilled-water plant, air handling units and fan coil networks.
Variable refrigerant flow systems across whole buildings.
A straightforward single-unit installation with a short pipe run typically takes two to four hours. Longer pipe runs, high-level outdoor mounting, or core drilling through thick or reinforced walls take longer, and we tell you before we start.
It depends on pipe run length, wall construction, mounting height and whether existing pipework can be reused. Describe the situation over the phone and we can usually give you an accurate figure without a site visit.
Sometimes. It depends on the pipe diameter, its condition, and whether the old system used a different refrigerant that leaves incompatible oil residue in the lines. We check and tell you honestly, because reusing bad pipework will damage a new compressor.
Yes. We install any brand. The workmanship warranty applies to our installation regardless of who made the unit.